Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of hebahughes

hebahughes

August 3, 2024

1  out of  5
rating by hebahughes
"My parents had Ned Sands as an agent for 20+ years. His service was amazing. He called to check on them, he delivered checks to their doorstep to make sure they got them, he (or a staff member) was always available when they needed something. They had answers for questions. There was no need to have someone call back, because they knew their stuff. When Ned retired, Sarah acquired their account. They have called and not received return calls from her. They were in a VERY serious car accident (see pic) after someone t-boned them at full speed. They reached out to her for help. She never called back and the person who answers her phones didn't know how to answer any questions. They needed help knowing who to charge all their medical bills to and how to sort through everything WHILE THEY WERE IN THE HOSPITAL and in lots of pain! Nothing. They had to hire a lawyer to help them because they got no help from Sarah. My mother's credit card was recently compromised and she had to cancel it and start transferring everything to a new card. Her old card was on auto pay to pay the insurance. Because of this, her premium was not paid. She just got a general letter from State Farm saying that her insurance was cancelled. This is when she's still in the middle of recovering from the accident. Ned, or any responsible agent, would have called right away to let them know about the lapse. It's beyond disappointing. If anyone can recommend a better agent, we're all ears! This is not working out. I RARELY do negative reviews (99% of them are 5 stars!) but I don't want anyone to go through what my parents have gone through."
We responded:
"Thank you for taking the time to share your feedback. I sincerely apologize for any dissatisfaction you experienced with us. We take customer feedback seriously and strive to provide the best possible experience for everyone. Please call in at your convenience and we can work through all claim or billing concerns. "
Profile photo of Wendy Bjornson

Wendy Bjornson

August 1, 2024

5  out of  5
rating by Wendy Bjornson
"Sarah has been very thorough and helpful. We are looking forward to working with her for our insurance needs."
We responded:
"Thank you so much for taking the time to write such a positive review about our agency. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us."
Profile photo of Vivian Evans

Vivian Evans

July 17, 2024

5  out of  5
rating by Vivian Evans
"I switched to State Farm Insurance when we purchased our new home and couldn't be happier with my decision! Sarah Mendoza’s female-owned business stands out for her attention to detail and responsiveness. Sarah’s team was incredibly knowledgeable and took the time to thoroughly explain all my options, ensuring I found the perfect coverage for my needs. Their customer service is top-notch, always prompt, friendly, and professional. It's evident that they genuinely care about their clients. I highly recommend my State Farm Insurance Agent, Sarah Mendoza, to anyone seeking reliable and personalized insurance services!"
We responded:
"Hi Vivian! Thank you so much for your 5 star review! We greatly appreciate your kind words and taking the time to share your experience. I appreciate your business and we will keep working hard to maintain the high level of service you have come to expect!"
Profile photo of Judy Smith

Judy Smith

July 3, 2024

5  out of  5
rating by Judy Smith
"I had a very good experience with Hunter. He was very personable and helpful. I appreciated his good and efficient communication regarding my policy and any questions I needed addressed. Thank you Hunter!"
We responded:
"Thank you so much for leaving such a 5 star review! We think Hunter is an excellent communicator as well :) Thank you again for taking the time to share your feedback!"
Profile photo of Meghan DuVall

Meghan DuVall

June 5, 2024

5  out of  5
rating by Meghan DuVall
"Always a pleasure working with Sara and her team. Jake helped me get a car added and it was simple as pie. Thank you guys again for the amazing work."
We responded:
"Thank you so much for taking the time to leave us a 5 star review! We truly appreciate your kind words and support. It means a lot to us. Thank you for your business!"
Profile photo of Preston Reynolds

Preston Reynolds

June 3, 2024

5  out of  5
rating by Preston Reynolds
"I obtained a number of quotes before selecting State Farm, and Sarah's supplying of information and then waiting for me to consider it was a part of my decision. I have renewed my insurance policies, both Auto and Home, with her agency again and again. The price is right, the coverage customized for my needs, Sarah and her staff are very responsive to the changes I have made and can be easily reached. I fully recommend them."
We responded:
"Thank you for the 5 star review! I am thrilled you have found value in our service. Thank you for your business! "
Profile photo of Mark Bowen

Mark Bowen

May 30, 2024

5  out of  5
rating by Mark Bowen
"Sarah’s office and team are so helpful and always there to help with anything!! Thank you all very much!"
We responded:
"Thank you Mark! Your feedback means a lot to us and motivates us to continue providing excellent service. Thank you for your business! "
Profile photo of Gena Turner

Gena Turner

May 24, 2024

5  out of  5
rating by Gena Turner
"Was in a time crunch with getting everything in for a loan and Jacob was very helpful getting the needed updated documents Fax-ed to my lender. even sent me a Email letting me when the Fax was sent..THANK YOU!!!"
We responded:
"We're grateful for your positive review! It's wonderful to know that we were able to provide you with a great experience. Thank you for your support!"
Profile photo of Safiyyah Moustafa

Safiyyah Moustafa

May 17, 2024

5  out of  5
rating by Safiyyah Moustafa
"I first reached out to Sarah’s office for car insurance 2 years ago. Getting everything set up was extremely easy, and Sarah is very knowledgeable and thorough. Every person in her office has always treated me like I’m their only customer. I always hear back immediately, and when I have had to reschedule calls they are flexible. I bought a home last year and insuring that through Sarah was a no brainer. I moved to Gresham and even though I have been able to do everything by phone or zoom, I would make the trip to their office just to keep them."
We responded:
"Thank you so much for taking the time to leave us a 5 star review! We truly appreciate your kind words and support. It means a lot to our team to know that we've provided you with a great experience. Thank you for your business!"
Profile photo of Jose Peña

Jose Peña

May 14, 2024

5  out of  5
rating by Jose Peña
"I have been with State Farm, Sarah Mendoza an Jake for several years now. I couldn't be happier!!!! Jake has always been there whenever I have had issues or questions. He has consistently been kind, personable and professional. You cannot go wrong with Jake and Sarah."
We responded:
"Thank you so much for your positive review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. Thanks again for choosing us for your insurance needs!"
Profile photo of Susan Nelson

Susan Nelson

May 1, 2024

5  out of  5
rating by Susan Nelson
"I needed insurance information to be able to get a loan. I called and they sent it to me within minutes. GOOD BUSINESS"
We responded:
"Hi Susan! Thank you for your 5 star review. We are here when you need us! Thank you for your business!"
Profile photo of Cindy Randall

Cindy Randall

April 23, 2024

5  out of  5
rating by Cindy Randall
"Always helpful, friendly and very efficient! I called with my updated car information for a newly purchased vehicle, and I have my new (temporary) card less than an hour later with a great rate!"
We responded:
"Hi Cindy! Thank you for the 5 star review! We truly appreciate your kind words and are thrilled to hear you have a great experience with us. Thank you for choosing us for your insurance needs! "
Profile photo of Nickolas Davidson

Nickolas Davidson

April 15, 2024

5  out of  5
rating by Nickolas Davidson
"Very professional and easy to understand"
We responded:
"Thank you for the 5 star review! I am happy you found us professional and easy to understand. Approachable education is a big goal of ours. Thank you for your business! "
Profile photo of REBECCA L ALLAN

REBECCA L ALLAN

April 10, 2024

5  out of  5
rating by REBECCA L ALLAN
"Jacob from Sara Mendoza's office was very courteous and patient. He took the time to explain the differences in my coverage and listen listened to my needs.. Great asset to your company"
We responded:
"Thank you for your 5 star review Rebecca! I look forward to sharing your kind words with Jacob. We will hard to continue being a resource for education and options! "
Profile photo of Beth Hobson

Beth Hobson

April 9, 2024

5  out of  5
rating by Beth Hobson
"Beautiful people to work with. I’m very pleased with everything, quickly and efficiently my needs were met. I’ve been with this particular office (Sarah Mendoza) for sometime now. I was looking for somebody to talk to and help me about 8 years back. So plz trust me, I’m still going to them, and I live a long ways from their office now. A+A+A+"
We responded:
"Thank you for taking the time to share your experience at our agency! We are proud to provide and exceptional experience for our customers. "
Profile photo of Cathy Hunter

Cathy Hunter

April 2, 2024

5  out of  5
rating by Cathy Hunter
"Shane at Sarah Mendoza's office is very prompt with helping you out and made my experience adding car insurance to my account a breeze. I highly recommend going with State Farm insurance for all your insurance needs and definitely get a hold of Sarah Mendozas office, everyone is so kind and helpful there."
We responded:
"Thanks so much for taking the time to leave a 5-star review - it's much appreciated. Shane is fantastic and a valued member of the team. I'm so glad you found his service prompt and helpful. Thank you for your business! "
Profile photo of Tony Potter

Tony Potter

March 14, 2024

5  out of  5
rating by Tony Potter
"Sarah's been perfect for our family and insurance needs!"
We responded:
"Thank you Tony! What kind words. I appreciate your business! "
Profile photo of Andrea Brown

Andrea Brown

March 8, 2024

5  out of  5
rating by Andrea Brown
"Have been a client with Sarah Mendoza for a few years, I am pleased with the level of service provided and the interaction I've received with any insurance related questions. It's been a good experience having this company take care of all my insurance needs!"
We responded:
"Hi Andrea, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. Thank you for your business!"
Profile photo of Kevin Eaton

Kevin Eaton

February 28, 2024

5  out of  5
rating by Kevin Eaton
"Sarah and her team are great! I highly recommend this office, and State Farm."
We responded:
"Thank you for the review Kevin! I appreciate your kinds words. Thank you for your business!"
Profile photo of Hella Betts

Hella Betts

February 19, 2024

5  out of  5
rating by Hella Betts
"Reymundo at State Farm Insurance was very helpful and answered my questions. I have used them for many years."
We responded:
"Hey Hella, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!"
Profile photo of David Patstone Iv

David Patstone Iv

February 12, 2024

5  out of  5
rating by David Patstone Iv
"I had been shopping around looking for the right agency and pricing, after being very patient with me, the process was super smooth and communicated expertly. Scott was my personal Agent and I couldn't reccomend him enough!"
We responded:
"Thank you for leaving such a kind review! We work hard to be great educators and strive to make the process easy. Welcome to our agency! "
Profile photo of Jennifer DeBow

Jennifer DeBow

February 6, 2024

5  out of  5
rating by Jennifer DeBow
"St. Farm is a light in the darkness of insurance scams. High touch and communicative, we've been guided every step of the way. My experience with Geico claims was so bad I was worried to find another company. So far, my daughter and I are very well taken care of!"
We responded:
"Thank you for sharing your positive experience with our agency! We pride ourselves to being approachable and providing useful education. Thank you for choosing us!"
Profile photo of Linda Nelson

Linda Nelson

February 2, 2024

5  out of  5
rating by Linda Nelson
"I am moving to Beaverton and these folks have been 100% responsive and kind. I highly recommend them for all your needs."
We responded:
"Thank you Linda for such a lovely review. We will keep working hard to provide quality service!"
Profile photo of Maria Vasquez

Maria Vasquez

January 12, 2024

5  out of  5
rating by Maria Vasquez
"My agent is Reymundo and he is very attentive and kind. I would definitely recommend him."
We responded:
"Hey Maria! We are thrilled with your fantastic review and are glad we could be of service. Your feedback is appreciated and hope to chat with you soon! "
Profile photo of Jason Sauer

Jason Sauer

January 5, 2024

5  out of  5
rating by Jason Sauer
"Never had any issue, which is what you want out of an insurance company."
We responded:
"Thank you for taking the time to leave a review Jason! We continuously work to create a good customer experience and will continue to do so. Thank you for your business!"